Introduction

Sampl. (“we”, “us”, “our”), is committed to protecting the privacy and security of your personal information, in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR). Our policy is to be transparent about why and how we process personal data.

This privacy notice applies to personal data provided to us, both by individuals themselves or by others, and it describes why and how we collect and use personal data. It provides information about your data subject rights and what you can do it you have concerns about our processing of your personal data (hereafter called ‘personal information’).

This privacy notice covers personal information that is collected through our website (the “Website”) and all associated sub-domains, by telephone, through LiveChat and through any related social media applications.

Who are we?

We are Sampl Technologies Ltd; a company incorporated in England & Wales with company number 13069140. We are a data controller as defined by legislation, whilst also acting as a Data Processor to enable the fulfilment of sampling campaigns and the capture of marketing permissions and consumer insights for our brand partners. Our registered office is:

20-22 Wenlock Road
London
N1 7GU

Our website: https://www.sampltech.com

We have appointed a Data Protection Officer to oversee our handling of personal information. If you have any questions at all about this privacy notice, the information presented on our Website, or about how we use and process your personal information, please contact our Data Protection Officer by e-mail at: privacy@sampltech.com

What we use your information for

We may use personal data provided to us for the purposes described in this privacy notice or as made clear before collecting your personal data.

In order to provide our services to you, and to promote our business, we need to collect and process certain personal information about you.

We collect personal information from you for one or more of the following purposes:

The sections below provide more detail about the personal information we collect for each of these purposes, the lawful basis for doing so, and the retention period applied to each type of data

In addition, to ensure that each visitor to any of our website can use and navigate the site effectively, we collect the following:

Our Cookies Policy, which can be viewed from the home page of each of our website, describes in detail how we use cookies.

In the “Your Data Protection Rights” section below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights:

What we collect from you

To enable us to provide our services to you, we will collect certain personal information when you create an account or request a sample. This may be provided to us via our Website, by phone, by email or via a third party, such as Facebook.

When using Sampl to request a sample or receive an offer from us, we will require as a minimum, your full name, email address and postal address to deliver our client’s goods to you.

Prospective clients may wish to contact us via our Website. To do so we ask for your company name, your name, a contact email address and telephone number.

Regarding each of your visits to our Website we will automatically collect the following information:

We also work with third parties (including, for example, electronic analytics, business partners, advertising networks, analytics providers, search information providers) and may receive certain information about you from them.

What is our lawful basis for processing your personal information?

Under the GDPR, the lawful bases we rely on for processing your personal information are:

Who do we share your personal information with?

We may also share your information with selected third parties, in order to offer services to you or to perform any necessary functions on our behalf. Third parties may include:

Companies engaged by us to provide contracted services. For example:

Companies engaged by us to manage our communications with you. For example:

Your personal information will only be shared with a third party where the third party has agreed to keep your information strictly confidential and to only use your personal information for the specific purpose for which it was provided.

We may also share your personal information with:

Where we keep your personal information and how we keep it safe

We take data protection very seriously and have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way.

In addition, we limit access to your personal information to our clients and other third parties as required in the fulfilment of our services. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

Your data will be stored in our production environment, Amazon Web Services (EU Region), which is contracted by use for the provision of technical services. We remain responsible at all times for the security of your personal information, but if you want to know more about how we interact with Amazon Web Services you can view their privacy notice, amongst their other policies at: https://aws.amazon.com/privacy/

As we use Sendgrid to send emails, we must supply them with your email address, name, and a body for the email. If you want to know more about how we interact with Sendgrid, you can view their Privacy Policies at: https://www.twilio.com/legal/privacy

If you contact us through Live Chat on our website your query will be routed through Intercom, the platform we use to enable this feature. Intercom maintain a copy of all communications undertaken between you and us, you can view Intercom’s privacy policy at: https://www.intercom.com/legal/privacy

Any inbound inquiries (via email or telephone) will be passed through our CRM software, Salesforce, which we use to deal with all consumer or messages – a record will be kept of all inquiries. You can view Salesforce’s privacy policy at: https://www.salesforce.com/uk/company/privacy/

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred via the internet.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will we hold onto your data for?

We will only retain your personal information for as long as necessary to fulfil the sampling activity we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Once you no longer wish to use our services, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

What marketing activities do we carry out?

You are in control of whether we can use your personal information for marketing. We are committed to only sending you marketing communications that you have clearly expressed an interest in receiving.

When we engage with you, we will ask you (on our website, by email or when we speak to you) whether you want us to contact you with marketing information that we think might interest you and if so, by what method (email, phone, post, SMS). Depending on the options offered and that you select the marketing could be about:

We may send this information to you directly or via third parties such as search engine operators and marketing companies.

If you wish to unsubscribe from marketing, then you may do so at any time by following the unsubscribe instructions that appear in all marketing communications. Otherwise in respect of marketing from us, you can always contact us using the details set out below to update your contact preferences or details. Although this will stop marketing communications, we will of course continue to send you service related (non-marketing) communications where necessary.

Please note that there is no personal information used in our online ad campaigns so you will need to check your browser or social media settings to avoid seeing these.

How we use “Cookies”

For full details of our use of cookies on our website, please refer to our Cookies Policy.

Your data protection rights

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email: privacy@samplmarketing.com or use the personal information supplied in the “How to contact us” section below.

To process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please note that if you request erasure, object to our processing of your personal data or request the restriction of our processing of your personal data we may not be able to provide our services and we may need to deactivate your account on our Website.

You can always unsubscribe from our email communications at any time by following the unsubscribe link in our email communications, or by updating your email preferences on your profile on our Website.

How to contact us

If you would like to stop receiving information from us; or your personal preferences change and you do not want us to send you the information requested; or if you have any queries about how we use your personal information; or if you wish to exercise your rights (listed in the Your data protection rights section) then please let us know by contacting us directly:

20-22 Wenlock Road
London
N1 7GU
E-mail: privacy@samplmarketing.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

For more details about your rights under the Act, the rules we have to adhere to in collecting and storing your personal information, and how you can check your data records, please visit https://www.gov.uk/data-protection/the-data-protection-act

Other websites

Our website may contain links to other websites. This privacy notice only applies to our own website so when you link to other websites you should read their own privacy policies.

Changes to this privacy notice

Any changes we may make to our privacy notice in the future will be posted on this page.

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